Shipping & Returns
We are trying to provide best customer experience possible, that's why our customer service is working 24/7 and answering to different channels where the customer can contact us. We believe that purchasing goods online must be safe, transparent, easy and at the end product must be the same as it was in the online store. We are proud to say that we have managed to meet all those criteria. Feel free to leave your feedback by writing us to firstname.lastname@example.org
Shipping costs for backpacks:
- Latvia - 5.00 Eur
- EU - 15.00 Eur
- Rest of the World - 25.00 Eur
Delivery is handled by Post Office of Latvia and usually, it takes 5-10 working days to deliver goods to all destinations. If your order hasn't arrived after a 10th working day of making payment, please use our contact form to get in touch with us.
We normally dispatch all orders within one working day.
Taxes And Other Duties
There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. MIZO backpacks is not required to inform customers of such additional costs and is not required to refund such costs to the customer.
Returns should be made within 14 days after delivery of your shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The customer covers return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please allow up to 30 days as sometimes transfers between payment systems might take a longer time.
Please send returned items, including your order confirmation, to:
Lacplesa street 70/3,